Special cancellation policy - Covid19
We have relaxed our cancellation policy for summer 2021 so that you can book your holiday with peace of mind in these difficult times.
You can cancel free of charge up to 14 days before arrival without reason. If an official travel ban or an official classification as a risk area applies, no cancellation fees will be charged until the day of arrival.
The deposit will be credited in full for your next vacation at the Alpinhotel.
Otherwise, our general cancellation conditions apply
Cancellation conditions – general terms
It’s a real pity if a room remains vacant even though other guests may have wanted to stay in it. For this reason, we request that if something should come up, please inform us as early as possible. We’ll try our best to be accommodating. Although you do not have the right to cancel the agreement according to the Consumer Protection Code, we offer you the following cancellation conditions:
- Cancellation of your room reservation is free up to 30 days before your arrival (in case of timely cancellation, just € 20.00 will be charged as a handling fee)
- Cancellation 30 days to 15 days before arrival: 30%
- Cancellation 14 days to 8 days before arrival: 60%
- Cancellation less than 8 days before arrival: 80%
80% of the total price will be charged for late arrival or early departure.
Because the health and protection of our guests and employees is our top priority, we strongly advise against arriving in the future if you have a cold, mild fever and flu-like symptoms.
Secure yourself and take out this trip cancellation insurance right now.
Cancellation conditions – low season
In the low season, cancellation is free up to 8 days before your arrival on special working days.
Please note, the reference to the provisions governing consumer protection: “Notification pursuant to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)”.
Cancellation conditions – special offers and high season
For our special offers and during the high season (Christmas, Biathlon, Carnival, Easter, August, Superbike, etc.), the following rules apply:These reservations can be cancelled free of charge up to 30 days before arrival. After that, 100% of the price will be charged.