Arrival and departure

On the day of arrival your room is available from 3 p.m. Should you arrive after 8 p.m., please inform us by phone. On the day of departure, we kindly ask you to vacate your room by 10  a.m. By arrangement with the reception, a late check-out is possible on the day of departure, subject to availability and for the following surcharge:

  • Use of the room until 5 p.m incl. wellbeing area animAlpina and our Tea Corner at the peaK – € 50.00 per person
  • Use of the wellness area and our Tea Corner at the peaK – € 30.00 per person



To confirm your reservation, we ask you to transfer 30% of the total amount.
Alternatively, you can also provide us with a valid credit card number to confirm the reservation. In this case, we will charge the deposit directly to the credit card.
You can also make your deposit conveniently on our website.

Bank details
Alpinhotel Keil
Raiffeisenkasse Bruneck – branch Olang/Valdaora
IBAN: IT38U0803559040000305008786
BIC – Swift: RZSBIT21505;
Subject: Reservation number


Addition single room

Double room in single use is available according to capacity and on request.
Addition 20,00 € person/night
high season 100,00 € person/night

Flexible rates – perfect for early bookers

Our rates depend on the different room categories and the current occupancy rate. This means, if we have only very few rooms available at our hotel, the prices are higher than usual. Vice versa, the prices are lower if we have more free rooms. Thus this flexible model rewards those who book particularly early.


You would like to spend your vacation with your dog in South Tyrol? You are welcome to bring your quadruped friend by arrangement. We charge 25,00 € per night (without food).
We ask for your understanding that dogs do not have access to the restaurants, the wellness area and garden, but we will of course gladly grant you the possibility to have your breakfast and dinner together with your dog in a dog-friendly dining room - please let us know this wish already when booking your stay.

Please bring your own dog blanket or sleeping basket.
"just surprise": for stays of 5 nights or more, a surprise bag awaits your dog as a welcome gift upon arrival.

Note: in the entire hotel but also in the village, in the city and on walking and hiking trails in the region is mandatory leash. Muzzle compulsory in all public transport and cable cars.

IMPORTANT INFO: Please note that we reserve the right to charge a final cleaning fee based on the amount of the cost.
In addition, we reserve the right to charge for any damage or odours caused by your dog and which do not allow you to rent the room again. In case of inventory damage, we reserve the right to request liability insurance for dogs to cover the costs incurred.
We thank you for your understanding


"just alpine" wellness bag

Upon arrival you will find our "just alpine" wellness bag with bathrobe and sauna towels in your room.
You can buy our personalized wellness bags for €35.00 at the reception. Our special sauna towels can be purchased for €15.00. If they are no longer in your room on departure, we reserve the right to charge you for them.


Children's discounts

The children’s discounts are valid for overnight stays in a room with two full-paying guests:
0 to 2.99 years: €20.00 per child and night
3 to 7.99 years: 70% discount on the list price
8 to 13.99 years: 50% discount on the list price
from 14 years: 30% discount on the list price

Local tax

The indicated rates do not include the tourist tax, amounting to € 3,40 per person (over 14 years) and night, to be paid locally.

Parking place and underground car park

The outdoor parking spaces are free of charge for our guests. For the underground parking we charge 10,00 € per night (except bookings of our TOP Suites).

Cancellation conditions

Conditions for withdrawal

We have relaxed our cancellation policy for summer 2024 and winter 2024/25 so that you can book your holiday with peace of mind. The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.

Cancellation till 14 days before arrival: free of charge
Cancellation 13 days until 1 day prior to arrival: 80%
Cancellation on the day of arrival, late arrival or early departure: 100%

For high season (August, Christmas, New Year’s Eve, Biathlon, Carnival) free cancellation is possible up to 30 days before arrival.

Trip cancellation insurance
To avoid unpleasant surprises, we recommend that you take out trip cancellation insurance.

Travel cancellation insurance

Life does not always go to plan – with our cancellation insurance via Hogast keeps you financially safe. The insurance covers you in case of illness or other justified reasons.

Payment methods on site

We accept cash, debit cards and credit cards (except American Express).
In case of complete payment of the hotel bill in cash already upon your arrival (excluded drinks & extra), we grant you a 1% discount.

Room and table requests

We will be happy to take your special room or table requests into consideration if possible, but we cannot guarantee reservations.

Alpinhotel Keil

4,5 of 5 Stars | TripAdvisor