At the Alpinhotel Keil, our hotel at the Plan de Corones/Kronplatz, we always offer you the best cancellation conditions. Of course, if you find better conditions elsewhere, we will apply them.
Flexible rates – perfect for early bookers
Our rates depend on the different room categories and the current occupancy rate. This means, if we have only very few rooms available at our hotel, the prices are higher than usual. Vice versa, the prices are lower if we have more free rooms. Thus this flexible model rewards those who book particularly early.
Payment methods on site
The hotel bill can be paid in cash, by cheque, or credit card (Visa or MasterCard).
In case of complete payment of the hotel bill in cash already upon your arrival, we grant you a 1% discount.
To confirm your reservation, we ask you to transfer 30% of the total amount to the following account of Cassa Raiffeisen Valdaora:
Alternatively, you can provide us with a valid credit card number to confirm your reservation. In this case, we will debit the deposit directly to your credit card.
Special cancellation policy - COVID19
We have updated our cancellation policy in order to make it possible for you to plan your holiday at Alpinhotel Keil without worries.
Special cancellation policy for all the summer bookings 2020:
If containment measures are maintained, all bookings can be cancelled or postponed free of charge up to 7 day before the arrival date.
This policy replaces the general cancellation policies.
Cancellation conditions – general terms
It’s a real pity if a room remains vacant even though other guests may have wanted to stay in it. For this reason, we request that if something should come up, please inform us as early as possible. We’ll try our best to be accommodating. Although you do not have the right to cancel the agreement according to the Consumer Protection Code, we offer you the following cancellation conditions:
Cancellation of your room reservation is free up to 30 days before your arrival.
In case of timely cancellation, just €20.00 will be charged as a handling fee.
In the event of cancellation, the following percentages will be charged as compensation on the total price:
- Cancellation 30 days to 15 days before arrival: 30%
- Cancellation 14 days to 8 days before arrival: 60%
- Cancellation less than 8 days before arrival: 80%
80% of the total price will be charged for late arrival or early departure.
To avoid unpleasant surprises, we recommend that you take out trip cancellation insurance.
Cancellation conditions – exceptions
In the low season, cancellation is free up to 8 days before your arrival on special working days.
Please note, the reference to the provisions governing consumer protection: “Notification pursuant to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)”.
Cancellation conditions – special offers and high season
For our special offers and during the high season (Christmas, Biathlon, Carnival, Easter, August, Superbike, etc.), the following rules apply:These reservations can be cancelled free of charge up to 30 days before arrival. After that, 100% of the price will be charged.
The children’s discounts are valid in our family hotel in Val Pusteria/Pustertal for overnight stays in a room with two full-paying guests:
0 to 2.99 years: €15.00 per child and night
3 to 7.99 years: 50% discount on the list price
8 to 13.99 years: 30% discount on the list price
Check-in and check-out
On the day of arrival, your room will be ready at 3:00 p.m. On the day of departure, we kindly ask you to leave the room by 10:00 a.m.
“just alpine” wellness bags
You can buy our personalised wellness bags for €35.00 at the reception. Our special sauna towels can be purchased for €15.00. If they are no longer in your room on departure, we reserve the right to charge you for them.
With a weekly stay or in all junior suites (independent of the duration of your stay), you find the “just alpine” wellness bag with bathrobe and sauna towels for free in your room. With shorter stays (in all room categories) we charge a hire fee of €20.00 for the duration of your holiday. The hire fee can be redeemed for products in our Alpinhotel Shop.