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#EVERYTHINGWELOVE

We’re heading towards a new normal, finding strength in our unity and employing measures necessary to ensure safety. Some things are different; many things might be new.

Of course, we take great care to ensure that we in the Alpinhotel Keil don’t give the corona virus any more chance! Numerous measures are taken to ensure the highest quality in combination with safety and protection. Our Covid-19 measures are adapted to the recommendations of the WHO (World Health Organization) and regional and national health and hygiene regulations.

Safe and carefree holidays

Our main goal is that you can spend your holiday with us safely and relaxing.

  • Arrival: For your safety and to avoid problems, please carry a booking confirmation with you during your arrival, so that you will not have any problems with border controls to Austria or Italy.
     
  • Pre Check In: Convenient and above all secure and contact-free registration and check-in before arrival. You will receive a link from us before your arrival, which you can use to check in easily and conveniently in advance.
     
  • Check In: The room is available on the day of arrival from 4 o’clock. We have moved the arrival time back so that our room fairies have enough time for the very thorough room cleaning. The ozone devices used take their time and ensure that the room is perfectly cleaned. We guarantee that there are at least 6 hours between leaving the room and the next time the room is occupied.
    An early check-in is unfortunately not possible at the moment!
    Should you arrive after 20.00 o’clock in the evening, we kindly ask you to inform us.
     
  • Top informed: We have completely revised our digital guest information Guestnet. On this platform you will find all important information about the hotel and our surroundings. Of course, we are always available by telephone to answer your questions and concerns.
     
  • Safety first: Bikes, monitors etc. will be cleaned after use. Door handles, monitors and surfaces are cleaned and sanitised several times a day.
    For our employees, we carry out daily laser fever measurements and regular certified serological rapid tests according to the protocol of the health company.

A new free feeling

So that you can look forward to your winter holiday without worries…

  • Feel Free: Our new logistics area has already been tried and tested and offers the possibility that our suppliers and employees can move separately and do not have to come into direct contact with our guests.
     
  • Cleaning and disinfection: The already very high hygiene guidelines have been thoroughly checked and reworked by our assigned Corona team. Even higher standards have been introduced to guarantee a safe stay at the Alpinhotel Keil. All surfaces and contact points are disinfected and cleaned several times a day. We use 150°C steam cleaner and disinfectants in all areas.
     
  • A lot of space for everyone: Our spacious public areas make it possible to guarantee enough metre distance between the tables.
     
  • Just Enjoy: We are allowed to serve breakfast from buffet. Obviousely we serve breakfast on request at your table. Our trained service staff will attend to you in a very friendly manner, as always, while taking the necessary precautions.
    Please wear a face mask/buff scarf at the buffet out of mutual respect and to protect yourself as much as possible and also disinfect your hands before going to the buffet.
     
  • Just Service: We offer the possibility to use room service for breakfast and dinner. Moreover, we provide breakfast for takeaway and an assortment of extended lunch packages which will leave nothing to be desired for your lunch on the way.
     
  • Go. Go. Go: The outdoor activities can be carried out almost without disturbance; the remoteness of Olang/Valdaora from the tourist streams as well as the less frequented alp huts and bike trails in the area allow for an almost normal holiday.
     
  • Feel Safe: We all have a huge responsibility to slow down the spread of the coronavirus and to prevent infection. Thus, we ask our guests to strictly follow the rules, both inside and outside the hotel and to arrive in good health. Therefore, we ask you to take out travel insurance.

    Important INFO: For the use of the spa area you need a Green Pass.

Safe & flexible - Special cancellation policy Covid19

Special cancellation policy

We have relaxed our cancellation policy for winter 2021/2022 so that you can book your holiday with peace of mind in these difficult times.
You can cancel free of charge up to 14 days before arrival without reason. If an official travel ban or an official classification as a risk area applies, no cancellation fees will be charged until the day of arrival.
The deposit will be credited in full for your next vacation at the Alpinhotel.

This policy replaces the general cancellation policies.

Because the health and protection of our guests and employees is our top priority, we strongly advise against arriving in the future if you have a cold, mild fever and flu-like symptoms.
Secure yourself and take out this trip cancellation insurance right now.

You are here: Home > just holidays. > Covid19

Due to Corona regulations, restrictions may apply! Subject to modifications.

Alpinhotel Keil

4,5 of 5 Stars | TripAdvisor